The second-hand marketplace Members Share Frustration About Size Updates
Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.
The popular resale platform has revised its measurement guidelines for women's and children's clothes but did not contact every member regarding the update.
Online Platforms Response
Many shoppers and sellers have taken to social media saying Vinted listings now show a different size category compared to what was initially listed due to the recalibration.
The company said the updated approach better aligns with similar services.
The platform has recommended to review their products and adjust the sizing manually when needed, causing user dissatisfaction.
Measurement Approach Changes
Earlier, the measurements included one number and one letter, such as S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
For certain items, the sizing has been recategorised - such as a large size used to be a 12 but is now a UK 16-18.
Member Stories
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, located in Scotland, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she stated.
Required Changes
Another shopper, from Derby, explained she became annoyed due to the update requiring manual adjustment the measurements for "each individual item".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.
Marketplace Information
The app has more than 100 million shoppers, with 18 million British users.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: previously, Vinted reversed a change concerning shipment methods following member complaints.
